We use essential cookies to keep you signed in and optional analytics to understand which pages help you decide. You can change your mind any time in

Cookies, briefly.

Straight answers.

answers.

without the spreadsheets.

Scheduling at scale,

This week

Signed · Apr 25 · 18:00

Brasserie Nord · 18:00 – 01:00 · Floor

New shift

From "I'll be there" to signed, in two taps.

to signed, in two taps.

Small teams who run it themselves.

who run it themselves.

Mid-market multi-site.

multi-site.

Enterprise with procurement.

with procurement.

Per scheduled employee, not per seat.

not per seat.

Employee scheduling, shift confirmation and payroll exports for restaurants, retail and healthcare. EU-hosted, GDPR. 90-day free trial.

Staff scheduling software that saves weekends | Smarteaming

Small businesses who run it themselves.

Mid-market without the multi-site chaos.

without the multi-site chaos.

Enterprise with a procurement checklist.

with a procurement checklist.

Ten people or ten thousand.

or ten thousand.

No US processors in the chain. Straightforward for teams in FR, NL and the wider EU where GDPR gets read closely.

EU-hosted, end to end.

Admin, Manager, Viewer, Worker — with feature-level toggles so people only see what they need.

Roles that fit your org.

Who edited the schedule, who approved the leave, when a confirmation came in. Logged, searchable, exportable.

Audit trails on everything.

Legal break tracking built in. Set weekly and monthly overtime thresholds, with the multipliers your country uses.

Breaks & overtime, done right.

English, French and Dutch — written by humans, not a translation API. Others on request.

Three languages, day one.

Payroll, team data and schedule history are always yours to take with you. Cancel on 30 days' notice.

Exports, not lock-in.

Boring in the ways that matter.

that matter.

How to request account or data deletion

How to request deletion of your Smarteaming account and associated data. Send an email from your registered address; we process within 30 days.

Account and data deletion - Smarteaming

Timeframe

Account and data deletion

What gets deleted

What you must include in your request

This Cookie Policy applies to the websites and applications operated by MBP Enterprises LTD (company number 16058795), registered at 128 City Road, London, EC1V 2NX, United Kingdom. Smarteaming is a product of MBP Enterprises LTD. For questions about our use of cookies, contact us at contact@smarteaming.com.

Data Controller

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work, to remember your preferences, and to provide information to the site owner. Local storage (also called "web storage") is a similar technology that allows websites to store data locally in your browser. Unlike cookies, local storage data is not sent to the server with every request. Both cookies and local storage data remain on your device until they expire or you delete them.

What Are Cookies and Local Storage?

We set the following strictly necessary cookies: (a) NEXT_LOCALE — stores your language preference (English, French, or Dutch) so the website displays in the correct language on subsequent visits (duration: 1 year, first-party, set when you switch language); (b) auth_token — an HttpOnly, Secure session cookie set by our server upon sign-in to authenticate your requests to the Smarteaming application (duration: session, first-party, never accessed by client-side scripts). These strictly necessary cookies are exempt from the consent requirement under the Privacy and Electronic Communications Regulations 2003 (PECR) and the ePrivacy Directive.

Cookies We Set

With your consent, our marketing website uses Google Ads conversion tracking. When you accept marketing cookies via our cookie banner, Google Ads may set the following cookies on your device: (a) _gcl_aw — stores click information from Google Ads to attribute conversions (duration: 90 days); (b) _gcl_dc — used by Google to attribute conversions from Display & Video 360 (duration: 90 days); (c) _gac_* — contains campaign information for Google Ads (duration: 90 days). These cookies are only set after you give explicit consent. They are used solely to measure whether clicks on our Google Ads lead to sign-ups on our service. We do not use this data for profiling or retargeting. You can withdraw your consent at any time by clearing the "smarteaming-cookie-consent" entry in your browser's local storage or by clearing your cookies; the consent banner will reappear on your next visit.

Marketing and Advertising Cookies

On the Smarteaming application (app.smarteaming.com), we use browser local storage to improve your experience. The following data is stored locally on your device and is never transmitted to third parties: (a) isNightMode — your theme preference (dark or light mode); (b) selectedLanguage — your chosen language; (c) selected_team — the last team you selected, so the app opens to the right view; (d) hasSeenCalendarTutorial — whether you have completed the calendar tutorial, so it is not shown again; (e) teams_and_competences — cached role and competence data for faster loading; (f) team_features — cached feature flags for your team; (g) cached salary rates and pricing data — for faster display of payroll and pricing information; (h) smarteaming_app — a flag to detect whether you are using the native mobile app wrapper. On the marketing website (smarteaming.com), we use local storage for: (a) smarteaming-theme — your theme preference (dark or light mode); (b) smarteaming-cookie-consent — stores whether you accepted or declined marketing cookies.

Local Storage We Use

Our marketing website loads fonts from Google Fonts (fonts.googleapis.com and fonts.gstatic.com). When your browser requests these fonts, Google receives your IP address and standard browser headers. Google may log this information in accordance with its own privacy policy. Google does not set cookies through the Google Fonts service, but the font request itself constitutes a data transfer. If you have accepted marketing cookies, scripts from Google Tag Manager (googletagmanager.com) and Google Ads (googleads.g.doubleclick.net) are also loaded; these enable conversion measurement as described in the "Marketing and Advertising Cookies" section above. We do not control and are not responsible for how Google processes data collected through its own services.

Third-Party Requests

For clarity, we confirm that we do not use: analytics or statistics cookies (such as Google Analytics, Hotjar, or Clarity); social-media tracking cookies or pixels (such as Facebook Pixel or LinkedIn Insight Tag); retargeting or behavioural-advertising cookies; any form of cross-site tracking or fingerprinting.

Cookies We Do Not Use

Strictly necessary cookies (NEXT_LOCALE, auth_token) are exempt from consent requirements. Marketing cookies (Google Ads) require your consent and are only set after you click "Accept" on our cookie banner. You can withdraw consent at any time by clearing the "smarteaming-cookie-consent" value in your browser's local storage; the cookie banner will reappear. You can also delete or block cookies at any time through your browser settings. Please note that if you delete the NEXT_LOCALE cookie, the website may default to detecting your language from your browser settings. If you delete the auth_token cookie, you will be signed out of the application. Most browsers allow you to: view what cookies are set; delete individual cookies or all cookies; block cookies from specific or all sites; set preferences for first-party and third-party cookies.

Your Rights and How to Manage Cookies

We may update this Cookie Policy from time to time. When we make changes, we will update the "Last updated" date at the top of this page.

Changes to This Policy

If you have questions about this Cookie Policy, please contact us at: MBP Enterprises LTD, 128 City Road, London, EC1V 2NX, United Kingdom. Email: contact@smarteaming.com.

Contact

Smarteaming Cookie Policy. How MBP Enterprises LTD uses cookies and local storage on the Smarteaming website and application.

Cookie Policy - Smarteaming | Cookie Management

Cookie Policy

This Data Processing Addendum ("DPA") forms part of the Smarteaming Terms of Service between MBP Enterprises LTD, a company registered in England and Wales (company number 16058795), with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom ("Smarteaming", acting as Processor) and the customer subscribing to the Smarteaming service ("Customer", acting as Controller). It applies to all processing of personal data by Smarteaming on behalf of the Customer through the Smarteaming marketing website, web application, mobile application, and API. In the event of conflict with the Terms of Service, this DPA prevails for matters relating to data protection.

Scope and Parties

Terms not otherwise defined in this DPA have the meaning given in Regulation (EU) 2016/679 (the "GDPR") and, where applicable, the UK Data Protection Act 2018 (the "UK GDPR"). "Personal Data", "Data Subject", "Processing", "Controller", "Processor", "Sub-processor" and "Personal Data Breach" carry the meanings set out in the GDPR. "Customer Personal Data" means personal data processed by Smarteaming on behalf of the Customer through the service.

Definitions

Smarteaming processes Customer Personal Data solely for the purpose of providing the scheduling, shift confirmation, time tracking, payroll export, leave management, account administration, and supporting features of the service, delivering transactional notifications to users, and providing support to the Customer. Processing is performed by automated means.

Nature and Purpose of Processing

Categories of Customer Personal Data processed under this DPA typically include: (a) identification data — first name, last name, email address, phone number, profile picture, language preference; (b) employment data — assigned roles, competences, work schedules, shift confirmations, leave requests, worked-hour records, salary rates entered by the Customer; (c) technical data — IP address, device type, push-notification token; and (d) where the Customer activates the payroll feature, limited financial data such as IBAN. Categories of data subjects include the Customer's employees, contractors, and authorised administrators.

Categories of Data and Data Subjects

Smarteaming processes Customer Personal Data for the duration of the subscription agreement between Smarteaming and the Customer and for up to thirty (30) days thereafter, for the purpose of return or deletion under the "Return and Deletion" section below, unless a longer retention period is required by applicable law.

Duration

Smarteaming processes Customer Personal Data only on the documented instructions of the Customer, including as set out in this DPA, in the Terms of Service, and through the Customer's configuration and use of the service's features. Smarteaming will inform the Customer without undue delay if, in its opinion, an instruction infringes the GDPR or other applicable data-protection law.

Customer Instructions

Smarteaming ensures that personnel authorised to process Customer Personal Data are bound by appropriate obligations of confidentiality, whether of a contractual or statutory nature. Access to Customer Personal Data is granted on a strict need-to-know basis.

Confidentiality

Taking into account the state of the art, the costs of implementation, the nature, scope, context and purposes of processing, and the risks for data subjects, Smarteaming implements appropriate technical and organisational measures to ensure a level of security appropriate to the risk. The measures in place are described in the "Annex II: Technical and Organisational Measures" section below.

Security Measures

The Customer grants Smarteaming a general authorisation to engage the Sub-processors listed in "Annex III: Approved Sub-processors" for the purposes set out above. Smarteaming will give the Customer at least thirty (30) days' prior notice of any intended addition or replacement of a Sub-processor, giving the Customer the opportunity to object on reasonable data-protection grounds. Where the Customer's objection cannot be resolved, the Customer may terminate the affected part of the service. Smarteaming imposes on each Sub-processor data-protection obligations materially equivalent to those set out in this DPA.

Sub-processors

Primary Customer Personal Data is stored on DigitalOcean servers located in Frankfurt, Germany (European Union). Certain Sub-processors (Mailgun and Expo Push Service) may process limited personal data outside the European Economic Area. Where Customer Personal Data is transferred outside the EEA, Smarteaming relies on the European Commission's Standard Contractual Clauses set out in Implementing Decision (EU) 2021/914, or on the recipient's certification under the EU-US Data Privacy Framework where applicable.

International Transfers

Taking into account the nature of the processing, Smarteaming assists the Customer by appropriate technical and organisational measures, insofar as this is possible, to fulfil the Customer's obligation to respond to requests by data subjects exercising their rights under Chapter III of the GDPR (access, rectification, erasure, restriction, portability, objection, and not being subject to automated individual decision-making). Where a data subject contacts Smarteaming directly concerning Customer Personal Data, Smarteaming will forward the request to the Customer without undue delay and will not respond to the data subject except to refer them to the Customer, unless otherwise instructed.

Data Subject Rights

Smarteaming notifies the Customer without undue delay, and in any event within seventy-two (72) hours of becoming aware, of any Personal Data Breach affecting Customer Personal Data. The notification will include, to the extent known, the nature of the breach, the categories and approximate number of data subjects and records concerned, the likely consequences, and the measures taken or proposed to address the breach and mitigate its adverse effects. Notification is sent to the administrative contact on file for the Customer.

Personal Data Breach Notification

Where reasonably requested and at the Customer's cost, Smarteaming provides assistance to the Customer with data-protection impact assessments and prior consultations with supervisory authorities under Articles 35 and 36 of the GDPR, taking into account the nature of processing and the information available to Smarteaming.

Assistance with DPIAs and Prior Consultation

Smarteaming makes available to the Customer, on reasonable prior written request, the information necessary to demonstrate compliance with this DPA and with Article 28 of the GDPR, and allows for and contributes to audits conducted by the Customer or a mandated third-party auditor bound by confidentiality. Audits are conducted no more than once per calendar year (except where required following a material Personal Data Breach or by a supervisory authority), during normal business hours, with reasonable prior notice, and in a manner that does not unreasonably disrupt the service. Costs of audits are borne by the requesting party.

Audit Rights

At the Customer's choice, Smarteaming deletes or returns all Customer Personal Data after the end of the provision of the service and deletes existing copies, unless the retention of Customer Personal Data is required by EU or Member State law. Return or deletion is completed within thirty (30) days of the Customer's written request following termination, subject to legal retention obligations (for example, financial records required to be retained under UK tax law for up to six years).

Return and Deletion

Each party's liability arising out of or related to this DPA, whether in contract, tort, or any other theory of liability, is subject to the limitations and exclusions of liability set out in the Terms of Service.

Liability

Subject matter: provision of the Smarteaming service as described in the "Nature and Purpose of Processing" section. Duration: the term of the subscription agreement plus any period required for return or deletion. Nature and purpose of processing: as set out in the "Nature and Purpose of Processing" section. Categories of personal data and data subjects: as set out in the "Categories of Data and Data Subjects" section. Frequency of processing: continuous.

Annex I: Details of Processing

Access control: role-based access with unique authenticated accounts and the principle of least privilege. Encryption: TLS 1.2 or higher for data in transit; hashing of user passwords using industry-standard adaptive algorithms. Application security: Content Security Policy headers with per-request nonces, HTTP Strict Transport Security (HSTS) in production. Network and infrastructure security: hardened servers, firewall rules, regular security reviews, inherited physical-security controls from certified EU data centres operated by DigitalOcean. Backups: encrypted backups of production data, retained according to an internal retention schedule. Logging and monitoring: application and access logs with restricted visibility to authorised personnel. Personnel: confidentiality obligations for all staff with access to Customer Personal Data, and security-awareness practices.

Annex II: Technical and Organisational Measures

DigitalOcean, LLC — cloud hosting and database infrastructure, Frankfurt (Germany, EU). Stripe Payments Europe, Limited — subscription payment processing; Stripe processes billing details as an independent Controller under its own privacy policy. Mailgun (Sinch Group) — transactional email delivery, United States. Expo Push Service (operated by 650 Industries, Inc.) — mobile push-notification delivery, United States. Google Ireland Limited — conversion tracking on the marketing website, activated only with the visitor's marketing-cookie consent. An up-to-date list is available on request to contact@smarteaming.com.

Annex III: Approved Sub-processors

This DPA is governed by the laws of England and Wales. Disputes arising out of or relating to this DPA are subject to the exclusive jurisdiction of the courts of London, England, except where mandatory law provides otherwise for the protection of data subjects. For questions concerning this DPA, contact: MBP Enterprises LTD, 128 City Road, London, EC1V 2NX, United Kingdom — email: contact@smarteaming.com.

Governing Law, Jurisdiction, and Contact

Smarteaming Data Processing Addendum. Art. 28 GDPR processor terms, sub-processor list, technical and organisational measures, EU hosting.

Data Processing Addendum - Smarteaming

Data Processing Addendum

Smarteaming is a product of MBP Enterprises LTD, a company registered in England and Wales (company number 16058795) with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom. MBP Enterprises LTD is the data controller for all personal data processed through the Smarteaming service. For any questions about this policy or your personal data, contact us at contact@smarteaming.com.

This Privacy Policy applies to the Smarteaming marketing website (smarteaming.com), the Smarteaming web application (app.smarteaming.com), the Smarteaming mobile application, and the Smarteaming API (api.smarteaming.com). It covers all personal data we collect from visitors, trial users, paying subscribers, and team members invited by subscribers.

Scope

We collect the following categories of personal data: (a) Account data — first name, last name, email address, hashed password, phone number, language preference, and profile picture; (b) Business data — business or trading name, BCE/company registration number, and postal address; (c) Financial data — IBAN for payroll-related features and billing information processed by Stripe; (d) Scheduling and employment data — work schedules, shift confirmations, availability, assigned roles and competences, and salary rates you enter into the service; (e) Demo request data — when you submit the demo form on our marketing site we collect your first name, last name, email, phone number, company name, team size, preferred date and time, and any message you include; (f) Technical data — IP address, browser type and version, device type, and push-notification token (if you opt in to notifications).

Personal Data We Collect

We process your personal data for the following purposes and legal bases: (a) Performance of contract (Art. 6(1)(b) GDPR) — to create and manage your account, provide scheduling and payroll features, process subscriptions, and deliver the service you signed up for; (b) Legitimate interests (Art. 6(1)(f) GDPR) — to send transactional emails (shift reminders, schedule changes, account notifications), to maintain security and prevent fraud, and to respond to demo requests and support enquiries; (c) Consent (Art. 6(1)(a) GDPR) — to send push notifications to your device (you can withdraw consent at any time in your device settings). We do not use your data for automated decision-making or profiling. We do not sell, rent, or trade your personal data to any third party.

How We Use Your Data

Smarteaming does not collect GPS or geolocation data. We do not collect any special-category data as defined by Article 9 of the GDPR, including health data, biometric data, racial or ethnic origin, political opinions, religious beliefs, trade-union membership, or data concerning sex life or sexual orientation.

Data We Do Not Collect

We share personal data only with the following third-party service providers, each acting as a data processor on our behalf: (a) DigitalOcean (Frankfurt, Germany) — cloud hosting and database infrastructure, all data stored within the EU; (b) Stripe (EU entity) — payment processing for subscriptions, Stripe processes billing details directly and is an independent data controller for payment data under its own privacy policy; (c) Mailgun (Sinch Group) — transactional email delivery (account notifications, shift reminders); (d) Expo Push Service (operated by 650 Industries, Inc., USA) — delivery of push notifications to mobile devices when you opt in; (e) Google Ads (Google Ireland Limited) — conversion tracking on our marketing website to measure the effectiveness of our advertising campaigns, only activated when you consent to marketing cookies via our cookie banner. Google may process your IP address and click data in accordance with its own privacy policy. We do not use Google Ads data for profiling or retargeting. We do not share data with data brokers.

Sub-Processors and Third Parties

Your primary data is stored on DigitalOcean servers in Frankfurt, Germany (EU). Certain sub-processors may process limited data outside the European Economic Area: Mailgun and Expo Push Service are US-based providers. Where data is transferred outside the EEA, we ensure adequate safeguards are in place, including Standard Contractual Clauses (SCCs) approved by the European Commission, or reliance on the EU-US Data Privacy Framework where the recipient is certified. We regularly review our sub-processors to verify that appropriate safeguards remain in place.

International Data Transfers

We retain your personal data for as long as your account remains active and as reasonably necessary to provide the service. When you request account deletion (see our Account Deletion page), we will erase your personal data within 30 days of receiving a valid request. Certain data may be retained beyond this period only where required by law (for example, financial records required for tax or accounting purposes under UK law, which must be kept for up to six years). Anonymised or aggregated data that can no longer identify you may be retained indefinitely for statistical purposes.

Data Retention

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include: encryption of data in transit (TLS/HTTPS), hashing of passwords using industry-standard algorithms, access controls limiting data access to authorised personnel only, regular security reviews of our infrastructure, and Content Security Policy (CSP) headers with per-request nonces on our websites. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security, but we are committed to maintaining a level of protection appropriate to the risk.

Data Security

You have the following rights regarding your personal data: (a) Right of access — you may request a copy of the personal data we hold about you; (b) Right to rectification — you may ask us to correct inaccurate or incomplete data; (c) Right to erasure — you may request deletion of your data (see our Account Deletion page at smarteaming.com/account-deletion); (d) Right to restrict processing — you may ask us to limit how we use your data in certain circumstances; (e) Right to data portability — you may request your data in a structured, commonly used, machine-readable format; (f) Right to object — you may object to processing based on legitimate interests; (g) Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing. To exercise any of these rights, email us at contact@smarteaming.com. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the United Kingdom or your local supervisory authority.

Your Rights Under GDPR and UK Data Protection Law

Smarteaming is a business service designed for employers and their employees. The service is not intended for use by anyone under the age of 16. We do not knowingly collect personal data from children under 16. If you believe that a child under 16 has provided us with personal data, please contact us at contact@smarteaming.com and we will delete it promptly.

Children's Privacy

We may update this Privacy Policy from time to time to reflect changes in our practices, sub-processors, or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through the application. We encourage you to review this page periodically. Your continued use of the service after any changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or wish to exercise your data-protection rights, please contact us at: MBP Enterprises LTD, 128 City Road, London, EC1V 2NX, United Kingdom. Email: contact@smarteaming.com.

Smarteaming Privacy Policy. How MBP Enterprises LTD collects, uses and protects your personal data under GDPR and UK data-protection law.

Privacy Policy - Smarteaming | Data Protection

Privacy Policy

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and MBP Enterprises LTD, a company registered in England and Wales (company number 16058795) with its registered office at 128 City Road, London, EC1V 2NX, United Kingdom ("Company", "we", "us"). Smarteaming is a product of MBP Enterprises LTD. By creating an account or using the Smarteaming service in any way, you confirm that you have read, understood, and agree to be bound by these Terms. If you are agreeing on behalf of an organisation, you represent that you have the authority to bind that organisation.

Agreement and Parties

Smarteaming is a workforce scheduling and payroll-assistance service provided as software-as-a-service (SaaS). It allows employers to create work schedules, track shift confirmations, manage team availability, and export payroll data. The service is accessible via the web application at app.smarteaming.com and through our mobile application. The marketing website at smarteaming.com provides information about the service but does not constitute part of the service itself.

Description of Service

To use the service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately at contact@smarteaming.com if you become aware of any unauthorised use of your account. We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used in violation of these Terms.

Account Registration

We offer a 90-day free trial starting from the date you create your account. During the trial period, you have access to the full functionality of the service at no charge. No payment information is required to start the trial. At the end of the trial period, you must subscribe to a paid plan to continue using the service. We reserve the right to modify or discontinue the free trial offer at any time. If the trial is modified or discontinued, existing trial accounts will be honoured for their remaining trial period.

Free Trial

Smarteaming is billed on a monthly per-user basis. You are charged each month for each team member who has been scheduled during that billing period. Fees are due in advance at the start of each billing cycle. All prices are exclusive of applicable taxes unless stated otherwise. We reserve the right to change our pricing at any time; however, price changes will not apply to your current billing cycle and we will provide at least 30 days' notice before any increase takes effect. Failure to pay may result in suspension or termination of your access to the service.

Subscription and Payment

You are solely responsible for: (a) the accuracy and legality of all data you enter into the service, including employee information, schedules, and payroll data; (b) ensuring that your use of the service complies with all applicable employment, labour, tax, and data-protection laws in your jurisdiction; (c) obtaining any necessary consents from your employees or team members before entering their personal data into the service; (d) maintaining adequate records independently of the service. Smarteaming is a scheduling and payroll-assistance tool; it is not a substitute for professional legal, tax, or HR advice. You should verify any outputs of the service (including payroll calculations) before relying on them.

Your Responsibilities

You agree not to: (a) use the service for any unlawful purpose or in violation of any applicable law; (b) attempt to gain unauthorised access to the service, other accounts, or our systems; (c) reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code of the service; (d) use the service to store or transmit malicious code; (e) interfere with or disrupt the integrity or performance of the service; (f) use automated scripts, bots, or other means to access the service in a manner that exceeds reasonable use; (g) resell, sublicense, or redistribute the service without our prior written consent. We reserve the right to suspend or terminate your account immediately if we reasonably determine that you have violated these provisions.

Acceptable Use

All rights, title, and interest in and to the Smarteaming service, including all software, designs, text, graphics, and other content provided by us, remain the exclusive property of MBP Enterprises LTD. These Terms do not grant you any intellectual property rights in the service other than a limited, non-exclusive, non-transferable, revocable licence to use the service in accordance with these Terms. You retain ownership of all data you upload to or create within the service.

Intellectual Property

We make commercially reasonable efforts to keep the service available and operational. However, we do not guarantee any specific level of uptime or availability. The service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control (including but not limited to internet failures, hosting-provider outages, natural disasters, or cyberattacks). We will endeavour to provide advance notice of planned maintenance where practicable. In the event of an unplanned outage exceeding 72 consecutive hours, you may request a pro-rata credit for the affected period by contacting contact@smarteaming.com. Such credit shall be your sole and exclusive remedy for any period of unavailability.

Service Availability and Downtime

To the maximum extent permitted by applicable law: (a) MBP Enterprises LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of data, loss of business opportunity, or business interruption, however caused, whether in contract, tort (including negligence), or otherwise, even if we have been advised of the possibility of such damages; (b) our total aggregate liability arising out of or relating to these Terms or your use of the service shall not exceed the total amount you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim; (c) we are not liable for any losses, damages, or costs arising from the inaccuracy of data you or your team members enter into the service, errors in payroll calculations resulting from incorrect input data, your failure to comply with applicable employment or tax laws, reliance on the service as a sole record-keeping system, or actions taken or not taken based on outputs of the service. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Limitation of Liability

You agree to indemnify, defend, and hold harmless MBP Enterprises LTD, its directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of or inability to use the service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) any data or content you submit to or through the service; (e) any claim by a third party (including your employees) relating to data you have entered into the service.

Indemnification

Your use of the service is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal data. By using the service, you acknowledge that you have read and understood our Privacy Policy. Where you enter personal data of third parties (such as your employees) into the service, you act as a data controller and we act as a data processor. You are responsible for ensuring that you have a lawful basis for processing that data and that the individuals concerned have been informed in accordance with applicable data-protection law.

Data and Privacy

You may cancel your subscription and close your account at any time by contacting us at contact@smarteaming.com. Cancellation takes effect at the end of the current billing period; no partial refunds are given for unused time within a billing cycle. We may suspend or terminate your access to the service immediately and without notice if: (a) you breach any provision of these Terms; (b) you fail to pay any amount due; (c) we are required to do so by law; or (d) we reasonably determine that your continued use poses a risk to the service or other users. Upon termination, your right to use the service ceases immediately. We may delete your data in accordance with our Privacy Policy and data-retention schedule.

Termination

The service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, secure, or free of viruses or other harmful components. We do not warrant the accuracy, reliability, or completeness of any outputs generated by the service, including payroll calculations, schedule summaries, or reports. You acknowledge that no software is entirely free of defects and agree that the existence of minor defects shall not constitute a breach of these Terms.

Disclaimers

These Terms are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the courts of England and Wales. If any provision of these Terms is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, that provision shall be severed from these Terms and the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction

We reserve the right to modify these Terms at any time. When we make material changes, we will update the "Last updated" date at the top of this page and notify you by email or through the application at least 30 days before the changes take effect. Your continued use of the service after the effective date of any changes constitutes acceptance of the revised Terms. If you do not agree with the changes, you must stop using the service and cancel your subscription before the changes take effect.

Changes to These Terms

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and MBP Enterprises LTD regarding your use of the Smarteaming service. They supersede all prior agreements, representations, and understandings, whether written or oral. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of that provision or any other provision.

Entire Agreement

If you have any questions about these Terms, please contact us at: MBP Enterprises LTD, 128 City Road, London, EC1V 2NX, United Kingdom. Email: contact@smarteaming.com.

Smarteaming Terms of Service. Terms and conditions governing the use of the Smarteaming scheduling and payroll service operated by MBP Enterprises LTD.

Account and data deletion.