Frequently Asked Questions

Basic scheduling: 30 minutes. Import employees (CSV or manual entry), set availability, create first schedule. Full setup with all features: 1–2 weeks depending on complexity. Our quick-start guide walks you through each step. Support team available if you get stuck.

Everything in your chosen plan. No credit card required. Add unlimited employees. Test mobile time tracking. Generate reports. Use all integrations. See the full system before committing.

No. It's cloud-based. Works in any web browser. Employees download the free mobile app (iOS/Android) for schedule access and time tracking on phones.

Yes. Upload CSV file with employee info, or add manually. If you're switching from another system, contact us for migration help. We'll guide you through it.

Most businesses are fully operational within 1–2 weeks. Day 1: Create account, import employees. Week 1: Train team, adjust processes. Week 2: Integrate with payroll. Enterprise customers with complex needs get dedicated onboarding support.

You define what work needs to be done. System shows who's available and has the right skills. You assign shifts. System flags conflicts (double-booked, on leave, unavailable). You fix conflicts and publish. Employees get notified, must confirm shifts by deadline.

See how it works for restaurant scheduling.

Employees can request a shift swap. The request goes to the manager, who approves or declines. There's no fully automatic swap without manager sign-off.

We track breaks and night shifts. Log every schedule change with timestamp and user ID. Calculate overtime automatically. GDPR compliant with EU hosting. What we don't do: We don't automatically prevent you from violating labor laws or give real-time violation alerts. You're responsible for following local regulations. We give you the tools to track and document everything.

Recurring availability patterns: yes. Schedule templates (copy weekly or bi-weekly patterns): not yet. You can copy last week's schedule and adjust manually.

Employees request time off through app. Managers approve or deny with one click. System tracks balances (vacation, sick, personal days). Holiday calendars with regional customization. Conflict detection prevents scheduling someone who's on approved leave.

You pay only for employees scheduled that month. Someone on extended leave? Not scheduled? No charge. Good for seasonal businesses, part-time staff, variable headcount.

No. No setup costs. No cancellation fees. No data export charges. Training and support included in subscription.

After 90-day trial ends. You'll get email reminders before trial expires. Cancel anytime during trial. No charges.

Yes, anytime. Upgrades take effect immediately (prorated billing). Downgrades take effect next billing cycle. All data preserved during plan changes.

Enterprise customers can pay annually for 10% discount. Also special pricing for non-profits, schools, and large teams with advanced needs.

Major credit cards (Visa, MasterCard, Amex). Bank transfers (SEPA for EU). Purchase orders for Enterprise. Payments processed through Stripe with bank-level encryption.

Work history per user and month for payroll reporting. Per-site route pricing and PDF invoice export. REST API available on some plans. Need a specific format? Contact us.

Yes, anytime. Work history and reports for payroll. PDF invoice export. Your data belongs to you. No charges for exports.

REST API access is available on Pro and Enterprise plans for custom integrations with your existing tools. Common uses: HR system sync, custom reporting, ERP integration.

We help migrate from other scheduling software, Excel, or HR systems. No extra charge. Usually takes 1–3 days depending on data complexity.

Your data is encrypted in transit and at rest. Hosted in the EU with GDPR compliance. Role-based access controls ensure team members only see what they need.

Yes. Free for all employees. iOS and Android. No per-user charges. Included in your subscription.

View schedules. Clock in/out. Request time off. Update availability. Receive notifications. Confirm or decline assigned shifts before your manager's deadline. Digital confirmation creates a timestamped record.

Learn more: shift confirmation for restaurants.

All clock events logged with timestamp for manager review. We don't prevent time theft. We give you records to verify attendance.

The mobile app detects connection drops and shows a friendly loading screen. It resumes automatically when connectivity returns. Good for locations with poor connectivity.

Employees get alerts for schedule changes, shift reminders, break alerts, approval requests. They control notification preferences in app settings. Managers get alerts for attendance issues, overtime risks, system updates.

EU data hosting. Clear consent mechanisms. Data portability. Right to deletion. Privacy controls. Complete audit trails. Data processing agreements. Regular compliance audits.

We track breaks and night shifts. Maintain audit trails. We don't: automatically enforce EU directive limits or give real-time violation alerts in-app. You're responsible for following local labor laws. We track the data you need to stay compliant.

Enterprise: configure break, overtime, and skill rules. Rules can vary by location, department, or employee type. Full labor-law automation not in app; you remain responsible for compliance.

Overtime shows in payroll reports and timesheets. We calculate hours beyond scheduled time. You define what counts as overtime based on your local laws.

Complete logs of schedule changes, time edits, approvals, system access. Includes user ID, timestamp, change details. Immutable audit trails for legal compliance. Retention settings align with local requirements.

Essential: Email support, 24-hour response. Pro: Priority email support. Enterprise: Phone support and dedicated account manager. All plans: knowledge base and video tutorials.

Yes. Online video sessions for managers and employees. Industry-specific training materials. Enterprise: on-site training and dedicated onboarding specialists.

Essential: 24-hour email response. Pro: 4-hour response for priority issues. Enterprise: 1-hour response with dedicated support team. Critical issues (system down): immediate attention across all plans.

The full app and all communications are available in English, French, and Dutch. Training and support are provided in all three languages. Additional languages for Enterprise customers.

Guided setup process. Data migration assistance. Team training. All included, no extra charge. Enterprise customers: dedicated implementation manager and project timeline.

Yes. Designed with restaurants in mind. Kitchen and front-of-house coordination. Multiple daily shifts. Rush period staffing. Food service compliance features. POS integration not in this app codebase; contact for options.

24/7 coverage management. Shift handover. Skills-based scheduling for certifications. Good for healthcare and multi-site medical operations.

Yes. Designed for variable staffing. Seasonal staff management. Peak hours. Multi-store coordination. POS integration for sales-based scheduling is on our roadmap.

Continuous production scheduling. Skills-based assignments. 24/7 shift coverage. Multi-site scheduling and reporting.

Yes. Built for multi-location from the start. Centralized management. Location-specific rules. Consolidated reporting. Multi-site scheduling. Essential: 1 location. Pro: up to 3 locations. Enterprise: unlimited locations.