Question 1

How quickly can I get started?

Accepted Answer

Basic scheduling: 30 minutes. Import employees (CSV or manual entry), set availability, create first schedule. Full setup with all features: 1–2 weeks depending on complexity. Our quick-start guide walks you through each step. Support team available if you get stuck.

Question 2

What's included in the 90-day free trial?

Accepted Answer

Everything in your chosen plan. No credit card required. Add unlimited employees. Test mobile time tracking. Generate reports. Use all integrations. See the full system before committing.

Question 3

Do I need to install software?

Accepted Answer

No. It's cloud-based. Works in any web browser. Employees download the free mobile app (iOS/Android) for schedule access and time tracking on phones.

Question 4

Can I import existing employee data?

Accepted Answer

Yes. Upload CSV file with employee info, or add manually. If you're switching from another system, contact us for migration help. We'll guide you through it.

Question 5

How long does implementation take?

Accepted Answer

Most businesses are fully operational within 1–2 weeks. Day 1: Create account, import employees. Week 1: Train team, adjust processes. Week 2: Integrate with payroll. Enterprise customers with complex needs get dedicated onboarding support.

Question 6

How does the scheduling work?

Accepted Answer

You define what work needs to be done. System shows who's available and has the right skills. You assign shifts. System flags conflicts (double-booked, on leave, unavailable). You fix conflicts and publish. Employees get notified, must confirm shifts by deadline.

Question 7

Can employees swap shifts on their own?

Accepted Answer

Not yet. Coming soon. Currently, employees can update availability, request time off, and confirm assignments. Managers approve all changes. If you need employee-initiated shift swaps now, this might not be ready for you yet.

Question 8

How accurate is GPS time tracking?

Accepted Answer

Location capture on clock-in may be available in mobile or backend; not present in this codebase. Time tracking with arrival/departure is available.

Question 9

What compliance features are included?

Accepted Answer

We track breaks and night shifts. Log every schedule change with timestamp and user ID. Calculate overtime automatically. GDPR compliant with EU hosting. What we don't do: We don't automatically prevent you from violating labor laws or give real-time violation alerts. You're responsible for following local regulations. We give you the tools to track and document everything.

Question 10

Can I schedule recurring shifts?

Accepted Answer

Recurring availability patterns: yes. Schedule templates (copy weekly or bi-weekly patterns): not yet. You can copy last week's schedule and adjust manually.

Question 11

How does leave management work?

Accepted Answer

Employees request time off through app. Managers approve or deny with one click. System tracks balances (vacation, sick, personal days). Holiday calendars with regional customization. Conflict detection prevents scheduling someone who's on approved leave.

Question 12

How does per-employee pricing work?

Accepted Answer

You pay only for employees scheduled that month. Someone on extended leave? Not scheduled? No charge. Good for seasonal businesses, part-time staff, variable headcount.

Question 13

Are there hidden fees?

Accepted Answer

No. No setup costs. No cancellation fees. No data export charges. Training and support included in subscription.

Question 14

When does billing start?

Accepted Answer

After 90-day trial ends. You'll get email reminders before trial expires. Cancel anytime during trial. No charges.

Question 15

Can I change plans?

Accepted Answer

Yes, anytime. Upgrades take effect immediately (prorated billing). Downgrades take effect next billing cycle. All data preserved during plan changes.

Question 16

Do you offer annual discounts?

Accepted Answer

Enterprise customers can pay annually for 10% discount. Also special pricing for non-profits, schools, and very large organizations (500+ employees).

Question 17

What payment methods do you accept?

Accepted Answer

Major credit cards (Visa, MasterCard, Amex). Bank transfers (SEPA for EU). Purchase orders for Enterprise. Payments processed through Stripe with bank-level encryption.

Question 18

Which payroll systems integrate?

Accepted Answer

Work history per user and month for payroll reporting. Per-site route pricing and PDF invoice export. REST API available on some plans. Need a specific format? Contact us.

Question 19

Can I export my data?

Accepted Answer

Yes, anytime. Work history and reports for payroll. PDF invoice export. Your data belongs to you. No charges for exports.

Question 20

Do you have an API?

Accepted Answer

REST API may be available for Pro and Enterprise; verify with backend documentation. Common uses: HR system sync, custom reporting, ERP integration.

Question 21

How does data migration work?

Accepted Answer

We help migrate from other scheduling software, Excel, or HR systems. No extra charge. Usually takes 1–3 days depending on data complexity.

Question 22

Is my data secure?

Accepted Answer

Audit trails and logging in app. Encryption, EU hosting, and RBAC are backend claims; not verifiable in this app code.

Question 23

Is the mobile app free?

Accepted Answer

Yes. Free for all employees. iOS and Android. No per-user charges. Included in your subscription.

Question 24

What can employees do in the app?

Accepted Answer

View schedules. Clock in/out. Request time off. Update availability. Receive notifications. Confirm shift assignments. Offline and sync depend on device and app.

Question 25

How does time tracking prevent time theft?

Accepted Answer

All clock events logged with timestamp for manager review. We don't prevent time theft. We give you records to verify attendance.

Question 26

Does the app work without internet?

Accepted Answer

Offline behavior may apply to mobile app; web app may show loading when offline. Good for locations with poor connectivity.

Question 27

How do push notifications work?

Accepted Answer

Employees get alerts for schedule changes, shift reminders, break alerts, approval requests. They control notification preferences in app settings. Managers get alerts for attendance issues, overtime risks, system updates.

Question 28

How does GDPR compliance work?

Accepted Answer

EU data hosting. Clear consent mechanisms. Data portability. Right to deletion. Privacy controls. Complete audit trails. Data processing agreements. Regular compliance audits.

Question 29

What labor laws does the system monitor?

Accepted Answer

We track breaks and night shifts. Maintain audit trails. We don't: automatically enforce EU directive limits or give real-time violation alerts in-app. You're responsible for following local labor laws. We track the data you need to stay compliant.

Question 30

Can I customize compliance rules?

Accepted Answer

Enterprise: configure break, overtime, and skill rules. Rules can vary by location, department, or employee type. Full labor-law automation not in app; you remain responsible for compliance.

Question 31

How are overtime calculations handled?

Accepted Answer

Overtime shows in payroll reports and timesheets. We calculate hours beyond scheduled time. You define what counts as overtime based on your local laws.

Question 32

What audit trail information is maintained?

Accepted Answer

Complete logs of schedule changes, time edits, approvals, system access. Includes user ID, timestamp, change details. Immutable audit trails for legal compliance. Retention settings align with local requirements.

Question 33

What support is included?

Accepted Answer

Essential: Email support, 24-hour response. Pro: Priority email and live chat. Enterprise: Phone support and dedicated account manager. All plans: knowledge base and video tutorials.

Question 34

Do you provide training?

Accepted Answer

Yes. Online video sessions for managers and employees. Industry-specific training materials. Enterprise: on-site training and dedicated onboarding specialists.

Question 35

How quickly do you respond?

Accepted Answer

Essential: 24-hour email response. Pro: 4-hour response for priority issues. Enterprise: 1-hour response with dedicated support team. Critical issues (system down): immediate attention across all plans.

Question 36

Is training in multiple languages?

Accepted Answer

Yes. English, French, Dutch. Additional languages for Enterprise customers. Support team is multilingual.

Question 37

What happens during implementation?

Accepted Answer

Guided setup process. Data migration assistance. Team training. All included, no extra charge. Enterprise customers: dedicated implementation manager and project timeline.

Question 38

Is this suitable for restaurants?

Accepted Answer

Yes. Designed with restaurants in mind. Kitchen and front-of-house coordination. Multiple daily shifts. Rush period staffing. Food service compliance features. POS integration not in this app codebase; contact for options.

Question 39

How does it work for healthcare?

Accepted Answer

24/7 coverage management. Shift handover. Skills-based scheduling for certifications. Good for healthcare and multi-site medical operations.

Question 40

Can it handle retail seasonal variations?

Accepted Answer

Yes. Designed for variable staffing. Seasonal staff management. Peak hours. Multi-store coordination. POS integration for sales-based scheduling is on our roadmap.

Question 41

What about manufacturing?

Accepted Answer

Continuous production scheduling. Skills-based assignments. 24/7 shift coverage. Multi-site scheduling and reporting.

Question 42

Does it work for multi-location businesses?

Accepted Answer

Yes. Built for multi-location from the start. Centralized management. Location-specific rules. Consolidated reporting. Multi-site scheduling. Essential: 1 location. Pro: up to 3 locations. Enterprise: unlimited locations.

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